Terms & Condition

GENUINE PRODUCT 

• All watches and items sold from WatchOutz.com are guaranteed to be 100% genuine, authentic, and brand new. Every piece is sourced directly from authorised dealers and industry-trusted distributors to ensure authenticity. We do not sell pre-owned, refurbished, replica, or imitation watches under any circumstances on Watchoutz.com. Each watch is delivered in its official brand packaging to provide customers with confidence and the proper presentation experience. Certain listings may be described as ‘New Old Stock (NOS).’ This designation means the item is 100% genuine, unworn, and in brand‑new condition, but originates from an earlier production period and is not a current release. NOS items are sold as brand‑new watches, with full authenticity guaranteed.

  From time to time, certain ancillary items such as model number tags, barcode tags, printed instruction manuals, or a warranty card (possible for some regional and/or exclusive models) may not be included with the product. These items are allocated at the discretion of the supplier, and their absence does not affect the authenticity, quality, or condition of the watch itself. We recognize that some customers have expressed concern when such items are not present, and we wish to clarify that these materials are not guaranteed components of the purchase.

  For operational guidance, digital instruction manuals and operating guides are readily available from the brand’s official online resources by searching the relevant caliber or model code. Since early 2024, all major watch manufacturers have gradually discontinued printed booklets, with operating guides now provided exclusively in digital format. Customers are encouraged to access these resources directly through the manufacturer’s website to ensure proper care and use of their timepieces.
  
  

CONTENT LIABILITY 

• WatchOutz does not assume responsibility or liability for any content that may appear on external websites linking to or referencing our Website. The presence of such links does not imply endorsement or association, and we cannot guarantee the accuracy, legality, or appropriateness of materials found on third‑party sites. By choosing to link to WatchOutz, you agree to indemnify and defend us against any claims, damages, or liabilities that may arise from or be based upon the content of your own website or digital platform.

  You are strictly prohibited from placing links to WatchOutz within any context that contains material which could reasonably be considered defamatory, obscene, unlawful, or otherwise inappropriate. This includes content that infringes upon intellectual property rights, violates applicable laws, or advocates the infringement of third‑party rights. We reserve the right to request the removal of any link to our Website that we deem unsuitable, and compliance with such requests must be prompt and unconditional.

RESERVATION OF RIGHTS 

• WatchOutz reserves the right, at any time and at its sole discretion, to request the removal of any or all links directing to our Website. If such a request is made, you agree to comply immediately and remove the specified links without delay. We also reserve the right to amend or update these terms and conditions, including our linking policy, whenever necessary to reflect changes in law, business practices, or brand standards. By continuing to link to our Website after such amendments are posted, you acknowledge and agree to be bound by the revised terms.

  This reservation ensures that WatchOutz maintains full control over how and where our Website is referenced, protecting both our brand integrity and the rights of our customers. It also provides flexibility to adapt our policies as the digital environment evolves, ensuring compliance and professionalism across all contexts in which our Website may appear.

PRICING & ORDER ACCEPTANCE  

• At WatchOutz, we strive to ensure that all product information, including pricing, is accurate and up to date. However, errors may occasionally occur. We reserve the right to cancel any order that contains pricing inaccuracies, even if you have already received an order confirmation or shipping notice. In such cases, we may, at our discretion, contact you for further instructions or cancel the order outright and notify you of the cancellation.

  We also reserve the right to refuse or cancel any order for reasons beyond pricing errors. These reasons may include limitations on quantities available for purchase, inaccuracies or errors in product descriptions, or issues identified during our fraud prevention and account security checks. This safeguard ensures that all transactions are conducted fairly, securely, and in line with our commitment to protecting both our customers and our business.

  By placing an order on our Website, you acknowledge and agree to these terms of pricing and order acceptance, which are designed to maintain transparency, accuracy, and trust in every transaction.

  
  

DISCLAIMER

• To the fullest extent permitted by applicable law, WatchOutz disclaims all representations, warranties, and conditions relating to our Website and the use of this Website. This includes, without limitation, any implied warranties of satisfactory quality, fitness for a particular purpose, and the exercise of reasonable care and skill. We make no guarantees that the Website, its content, or the services provided will be accurate, complete, current, uninterrupted, or error‑free.

  Nothing in this Disclaimer shall limit or exclude liability for death or personal injury caused by negligence, nor shall it limit or exclude liability for fraud or fraudulent misrepresentation. Nothing herein shall limit or exclude any liability in a manner not permitted under applicable law, nor exclude any liability that cannot legally be excluded.

  The limitations and exclusions of liability set forth in this Disclaimer, and elsewhere in our Terms, apply to all liabilities arising under the Disclaimer or in connection with the subject matter of the Disclaimer. This includes liabilities arising in contract, tort (including negligence), and for breach of statutory duty. Where the Website and the information or services provided are offered free of charge, WatchOutz shall not be liable for any loss or damage of any kind.

PRIVACY POLICY - WatchOutz.com

Effective Date: January 4, 2020 (Updated May 2026)

This Privacy Policy explains how WatchOutz (“we,” “us,” or “our”) collects, uses, maintains, and discloses information from users (“you” or “your”) of www.watchoutz.com. It applies to all products and services offered by WatchOutz. Our online shop is powered by Shopify, which provides the secure e‑commerce platform for processing your transactions and storing related data.

Information We Collect

When you interact with our Website, we may collect personal information such as your name, email address, postal address, phone number, and payment details. This information is provided voluntarily when you place an order, register, subscribe to our newsletter, or contact us. We also collect non‑personal information such as browser type, device details, operating system, and IP address to improve site performance. In addition, our Website uses cookies to enhance your browsing experience. Cookies help us remember preferences and track site usage, though you may disable them in your browser settings if you prefer.

How We Use Information

We use the information you provide to process and deliver your orders, personalize your shopping experience, and communicate with you about updates, promotions, and inquiries. Non‑personal data helps us analyze trends, improve site functionality, and understand customer behavior. Together, this ensures a smoother and more tailored shopping journey.

Third‑Party Services

To complete your transactions and deliver products, we work with trusted partners. Shopify hosts and processes your data securely, while PayPal manages international payment transactions. Shipping carriers such as FedEx, Hong Kong Post, and others receive your delivery details to fulfill orders worldwide. We also engage with social media platforms including Facebook, Instagram, Pinterest, and YouTube for advertising, retargeting, and community engagement. These platforms may collect or receive information such as cookies or device identifiers to deliver personalized ads and measure campaign performance. Additionally, analytics and marketing providers help us improve site performance and customer communication. All partners are bound by confidentiality and data protection obligations.

Data Retention

We retain order and account information for as long as required by law, such as for tax compliance, or until you request deletion. Marketing data is kept only while you remain subscribed. Shopify and PayPal may also retain certain records to comply with their own legal obligations.

User Rights

Depending on your jurisdiction, you may have rights to access the personal data we hold, request corrections or deletions, opt out of marketing communications, or restrict certain processing activities. We respect these rights and will respond promptly to any requests.

Marketing Consent

You may choose to opt in to receive promotional emails from us. Every communication includes an unsubscribe link, allowing you to withdraw consent at any time. By interacting with WatchOutz through platforms such as Facebook, Instagram, Pinterest, or YouTube, you may also be subject to those platforms’ own privacy policies and practices.

Children’s Privacy

Our Website is not directed to children under 13, and we do not knowingly collect data from minors. If such data is discovered, it will be promptly deleted.

Data Breach Response

In the unlikely event of a data breach, we will notify affected customers promptly, providing details of the incident and the steps taken to mitigate risks.

Changes to This Policy

We may update this Privacy Policy to reflect changes in law, Shopify’s practices, or our business operations. Updates will be posted here with a revised effective date, and we encourage you to review this page periodically.

Contact Us

If you have any questions about this Privacy Policy, the practices of our Website, or your interactions with WatchOutz, we encourage you to reach out to us directly. Our customer service team is committed to assisting you with clarity and care. You may contact us at cs@watchoutz.com, and our team will respond to address your concerns.

Consent to our Policy

By accessing or using this Website, you acknowledge that you have read, understood, and agreed to the terms and conditions set forth in this Privacy Policy. If you do not agree with any part of this Policy, we respectfully advise that you discontinue use of our Website and related services.