Order & Shipping

PAYMENT:

• Full payment is required for all ORDERS and PRE-ORDERS.
• Watch Outz exclusively accepts PayPal as our payment method. This ensures secure, reliable transactions tailored to our store’s operations. Please note that Orders, including PRE-ORDERS placed without a registered PayPal account will be automatically cancelled. We appreciate your understanding and support of our streamlined payment process. 
• The shipping fees specified below will be calculated at the time of checkout. These fees cover ONLY the transportation costs facilitated by FedEx Priority Services to the shipping address provided during the order process. Please note that, All orders shipped outside Hong Kong may be subject to import duties, taxes, and fees imposed by the destination country’s customs authority. These charges are not included in the product price or shipping cost displayed at checkout. All applicable taxes and/or import duties are solely the responsibility of the buyer/receipeint/importer. WatchOutz.com does not assume liability for these charges and will not cover any import taxes or duties on behalf of the customer or recipient. 

ORDER PROCESSING: 

• Placing an ORDER or PRE-ORDER with us means you are fully aware of and/or agree to all the shipping information, plus terms and conditions as listed below and on our website.
• Please note that all active listing items on WatchOutz.com are also displayed in our retail shop. As part of daily operations, stock may occasionally be sold in‑store before the update is reflected online. In such cases, we will make every effort to restock the item promptly. If restocking is not possible, a full refund will be issued prior to confirming your order.
• Order confirmation and payment capture: Orders typically require 2-3 business days for order confirmation and payment capture. Payment is captured only after the order has been prepared for processing.
• Inventory verification and supplier coordination: After payment capture, allow 2–5 business days for inventory checking, inter‑branch allocation, or supplier coordination. Not all items listed are immediately available for dispatch.
  
• Inspection, documentation and packing: Once stock is available, we inspect the item, complete required documentation, and pack for shipment. Shipment processing and courier handover typically occur within 2-3 business days.
• Combining the above steps, most in‑stock orders are processed and ready to ship within 3–8 business days from payment capture.
• PRE‑ORDER items are not available to ship at the time of ordering and follow their own Expected Arrival schedule shown on the product page.
• All orders will only be processed on weekdays, Monday to Friday (excluding public holidays and bank holidays, etc in HONG KONG)
• A confirmation email with a tracking number will be sent by us. You can then trace your shipment through the courier website accordingly. 
  
• Customer-initiated Cancellations and Refund request for any order is not accepted. Please note that all sales are considered final once an order has been placed and payment has been successfully processed. Requests for cancellation or refund will not be accepted under any circumstances, except in cases explicitly outlined below and in our Return Policy
• Once an order has been shipped and/or collected by the shipping courier, it is considered final. Due to the complexities involved with international import/export documentation and associated transaction costs, we are unable to accept returns or offer refunds under these circumstances. We kindly encourage customers to review all order details carefully prior to confirming the purchase.
  

• Should there be any circumstance in which Watch Outz is unable to fulfill your order, we will issue a full refund promptly and in accordance with our policies. While such situations are rare, we remain committed to transparency and customer satisfaction and will notify you as soon as possible should any availability issue arise.

PRE-ORDER PROCESSING: 

• PRE-ORDERS will be fulfilled on a first-come, first-served basis, as limited quantities are available. The order queue will be assigned/determined based on the date of payment settlement.
• By placing a PRE-ORDER with us means you are fully aware of and/or agree to all the terms and conditions as listed in this webpage and other details on our website.
• PRE-ORDER payments are to be paid in full at the time of placing the order.
• Please be aware that ALL PRE-ORDERS are not yet ready to release OR ship at the time of ordering, Please pay extra attention to the "Expected Arrival" information as per listed on product page of each PRE-ORDER model.  
• Customer-initiated Cancellations and Refund requests of any PRE-ORDER are not accepted once the order and payment are processed and confirmed, except in cases explicitly outlined below
• Once an order has been shipped and/or collected by the shipping courier, it is considered final. Due to the complexities involved with international import/export documentation and associated transaction costs, we are unable to accept returns or offer refunds under these circumstances. We kindly encourage customers to review all order details carefully prior to confirming the purchase.

• In the unlikely event that Watch Outz is unable to fulfill your pre-order upon the official release of the item/model, a full refund will be issued in accordance with our store policy. We remain committed to transparency and customer trust, and will notify you promptly should any fulfillment issues arise.
  
  

ORDER AND PREORDER FULFILLMENT POLICY:
 
At Watch Outz, we strive to ensure every order is fulfilled accurately and efficiently. However, in rare cases where we are unable to fulfill a confirmed order or preorder—due to inventory discrepancies, supplier limitations, or unforeseen availability constraints—a full refund will be issued promptly in accordance with our store policies.

We are committed to transparency and customer satisfaction. Should any fulfillment issue arise, we will notify you at the earliest opportunity and initiate the refund process without delay.

PREORDER DISCLAIMER

Please note that placing a preorder does not guarantee confirmed stock or allocation. Final availability is subject to confirmation from the manufacturer or distributor. Preorder items are offered based on expected supply, and while we make every effort to secure inventory, circumstances beyond our control may affect fulfillment.

In the event we are unable to fulfill your preorder, a full refund will be provided.

CANCELLATION & REFUND TERMS:

• Eligible cancellations include:

  • Items not delivered due to supplier or inventory issues

  • Price adjustments exceeding the expected amount

  • Official delays announced by the manufacturer

• Non-eligible cancellations:

  • Change-of-mind or personal preference

  • Requests outside the scope of our stated policies

We appreciate your understanding and support as we work to deliver exceptional timepieces with integrity and care.

IMPORTANT COMPLIANCE NOTICE: INTERNATIONAL SHIPPING RESTRICTIONS ON GENUINE CROCODILE STRAPS OR BY-PRODUCT

Please note that all international orders and pre-orders containing genuine crocodile watch straps or bands must be cancelled due to strict regulatory constraints under the CITES (Convention on International Trade in Endangered Species of Wild Fauna and Flora) ordinance. These materials are protected under both international and local wildlife trade regulations, and as such, exporting them is strictly prohibited. We appreciate your understanding and continued support of responsible trade practices.

SHIPPING AND TRACKING *:

Unless otherwise stated, all International shipments will be managed by FedEx.

For any details referring to FedEx services coverage or tracking of packages, please visit https://www.fedex.com/en-hk/home.html.

^ For specific destinations like Canada and certain Asian Destinations (see details under "Major Asian Destinations" below), shipments can be managed by E-Express(Hong Kong Post) if this option is available for selection. For further details or tracking of packages, please reach out or visit https://www.hongkongpost.hk/en/mail_tracking/index.html

Due to the ongoing challenges posed by public health crises, natural disasters, armed conflicts, and trade disputes between nations, international shipping couriers and postal services across various regions and international destinations may experience severe disruptions, delays and/or restrictions. These circumstances are beyond our or our couriers' control, but they significantly impact the timeliness and reliability of deliveries.

We urge you to anticipate potential delays in receiving your packages and to exercise patience during these challenging and unpredictable times. Your understanding is greatly appreciated as we navigate these global challenges together. Rest assured, we remain committed to providing the best possible service under the circumstances.



North America:

European Destinations:

Andorra, Austria, Belgium, Denmark, France, Germany, Italy, Liechtenstein, Monaco, Netherlands, Norway, San Marino, Spain, Sweden, Switzerland, United Kingdom, Vatican City

Less than 0.25Kg : USD45.00
Less than 0.45Kg : USD55.00 
Less than 0.65Kg : USD65.00
Less than 1Kg      : USD75.00
Less than 2Kg      : USD90.00
Less than 3Kg      : USD125.00
Less than 4Kg      : USD185.00
Less than 6Kg      : USD250.00
(Expected arrival: 8 - 14 business days) 


Other European Destinations:

Bulgaria, Czech Republic (Czechia), Finland, Hungary, Ireland, Luxembourg, Poland, Portugal, Romania, Türkiye 

Less than 0.25Kg : USD50.00
Less than 0.45Kg : USD65.00 
Less than 0.65Kg : USD75.00
Less than 1Kg      : USD85.00
Less than 2Kg      : USD100.00
Less than 3Kg      : USD165.00
Less than 4Kg      : USD200.00
Less than 6Kg      : USD300.00
(Expected arrival: 8 - 14 business days) 



Gulf Cooperation Council (GCC) Members Destinations:

Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, United Arab Emirates [UAE]

Less than 0.25Kg : USD45.00
Less than 0.45Kg : USD55.00 
Less than 0.65Kg : USD65.00
Less than 1Kg      : USD75.00
Less than 2Kg      : USD90.00
Less than 3Kg      : USD150.00
Less than 4Kg      : USD180.00
Less than 6Kg      : USD250.00
(Expected arrival: 8 - 15 business days) 



Australia & New Zealand:

Less than 0.25Kg : USD45.00 
Less than 0.45Kg : USD55.00
Less than 0.65Kg : USD65.00 
Less than 1Kg      : USD75.00
Less than 2Kg      : USD95.00
Less than 3Kg      : USD155.00
Less than 4Kg      : USD195.00
Less than 6Kg      : USD265.00
(Expected arrival: 8 - 15 business days)



Israel:

Less than 0.25Kg : USD60.00 
Less than 0.45Kg : USD70.00
Less than 0.65Kg : USD80.00 
Less than 1Kg      : USD90.00
Less than 2Kg      : USD120.00
Less than 3Kg      : USD180.00
Less than 4Kg      : USD220.00
Less than 6Kg      : USD280.00
(Expected arrival: 8 - 15 business days)



Major Asian Destinations:

Other International Destinations:

• FedEx Services Coverage and Availability: Please ensure to contact your local FedEx services to verify service coverage and availability in your destination before placing any orders.
• Shipping Restrictions: Kindly note that we are unable to ship to countries or international destinations that do not have standard customs clearance services provided by FedEx.
  
  Less than 0.45Kg : USD99.00 
  Less than 0.65Kg : USD135.00 
  Less than 1Kg      : USD155.00 
  Less than 2Kg      : USD255.00
  Less than 3Kg      : USD355.00
  Less than 4Kg      : USD455.00
  Less than 6Kg      : USD605.00
  (Expected arrival: 15 - 25 business days) 
  
  

OTHER SHIPPING DETAILS *: 

Hong Kong (Domestic) and Macau(Macao)

S.F. EXPRESS

Less than 2Kg      : USD10.00
(Expected arrival: 2 - 5 business days)

All Hong Kong(Local) and Macau(Macao) shipping will only be managed by S.F. Express; the Customer will be responsible for paying the shipping fee. For any details or tracking, please visit https://www.sf-express.com/hk/en/.

 

* Notes:
Ordinary Casio, Seiko, Citizen, or Orient watches with standard or regular packaging normally weigh less than 1kg per piece.

Grand Seiko, Special Edition Casio, Special Edition Seiko, Special Edition Citizen, Special Edition Orient and/or other brands of high-end watch models with heavy and/or special packaging may weigh around 1.25kg per piece or more.
 
All other watch accessories may normally weigh less than 0.25kg per piece.

All packaging units are for the sole purpose of protecting the product from damage only and should not be considered as part of the product, we are not responsible for any damage to the packaging during shipping/transit.

- The above information is for reference purposes only, the shipping fee is not included in the price(s) of each product and will be calculated at "Check Out".



CUSTOM DUTIES & ADDITIONAL SHIPPING INFORMATION:

• There is NO sales tax or VAT in Hong Kong. However, Customs or import tax duties (depending on each country’s import regulations and authorities) are subject to be charged once the item(s) reach the customer/recipient's designated countries(shipping locations). The customer/recipient who placed an order should be aware of the regulations of their own designated countries(shipping locations).
• The customer/recipient of the order/shipment is responsible for paying any related customs charges or import tax duties. Customs clearance, import duties, and local taxes are determined by the destination country and are outside Watch Outz’s control. Any duties or taxes assessed by customs are payable by the recipient and may delay delivery beyond the processing times shown above.
• Customer/recipient Duty & Tax Responsibility: All import duties, taxes, and customs clearance fees remain the sole responsibility of the consignee (customer/recipient). Couriers such as FedEx may advance these charges to customs for faster delivery. If the consignee fails to respond or settle these charges, the courier may bill WatchOutz as the shipper of record. In such cases, WatchOutz will re‑invoice the customer for the full amount.
• Please be note that WatchOutz will not absorb unpaid customs charges under any circumstances. Customers/recipient who repeatedly default on duty/tax payments may have future orders restricted or cancelled without further notice.
• If customer/recipient refuses to accept the shipment/ordered item due to customs and/or import tax duties of their own designated shipping country, handling fees and/or any other additional charges, and/or any unexpected delays so caused by the authorities of the designated country of the customer/recipient, and/or any other reasons initiated by the customer/recipient on their own, the customer/recipient will be fully responsible for all the expenses incurred for the return so caused, including the return shipping fees charged by the shipping agents/couriers, plus any handling and administrative fees and/or any other additional charges, etc., that is being generated by such a return situation.
• Any type of P.O. Box address is not allowed and will not be accepted for both local and international shipments. 
• We strongly advise customers to provide a shipping address where an adult is available to sign for the package, ideally the customer/recipient themselves. It is not recommended to designate a third-party collection warehouse agent as the shipping destination, as this may compromise trackability. Customers assume full responsibility for any loss or misplacement of packages once they are delivered to a third-party collection warehouse agent. Watch Outz shall bear no responsibility or liability for any losses incurred under such circumstances.
• Watch Outz will not be responsible or liable for any delays caused by customs authorities due to the customs clearance process, which may vary across different countries.
• Watch Outz will not be responsible or liable for any delays and/or service adjustments so caused by post offices, postal service provider and/or the shipping courier services provider.
• Watch Outz accepts no responsibility or liability for items that are lost or stolen after being confirmed as delivered by FedEx, postal services, or other shipping couriers to the designated shipping address provided by the customer or recipient, as documented in the official shipment tracking records.
  
• Please be advised that any request to undervalue order(s) is firmly discouraged. Furthermore, requests to declare orders as "free gift" items will not be accommodated under any circumstances.
  
• All prices, fees and shipping costs listed are indicative and subject to change. Watch Outz reserves the right to update pricing or shipping fees; confirmed charges for your order will be those displayed at checkout.
• WatchOutz reserves the right to interpret and apply these shipping terms, and to amend shipping fees or policies at our discretion. Shipping policies may be updated in line with courier practices or government regulations to ensure compliance and protect both WatchOutz and our customers against sudden changes in customs, duties, or billing procedures.
• In the event of any dispute, controversy, or claim arising out of or relating to WatchOutz.com’s services, policies, or terms of agreement, WatchOutz will act in good faith to reach a resolution. The determination made by WatchOutz shall be deemed final, conclusive, and binding on all parties. By using Watchoutz.com, all users and stakeholders acknowledge and accept this resolution framework, which grants Watch Outz the exclusive authority to interpret, administer, and resolve such matters in accordance with its internal policies. This approach ensures consistency, fairness, and protects the integrity of our operations and brand standards.

By placing any Order or Pre‑Order with WatchOutz, you agree to our shipping terms and conditions. Please review them carefully before confirming your purchase — they are designed to ensure fairness, transparency, and a smooth experience for every collector.

If you have any questions or concerns, please contact our customer service team for more details and assistance. Happy Shopping!

WatchOutz reserves the right to update or amend shipping policies in line with courier practices or governmental regulation changes. For any questions, please contact us at: cs@watchoutz.com