Order & Shipping

PAYMENT:

• Full payment is required for all ORDERS and PRE-ORDERS.
• PayPal is the Sole payment method for placing Orders, including PRE-ORDER(S), please make sure to check-out using a registered PayPal account. 
• All Orders, including PRE-ORDER(s) made without a registered PayPal account, will be cancelled automatically with no explanation provided.
• The shipping fees specified below will be calculated at the time of checkout. These fees cover the transportation costs facilitated by FedEx Priority Services to the shipping address provided during the order process. Please note that all applicable taxes and/or import duties are solely the responsibility of the importer. WatchOutz.com does not assume liability for these charges and will not cover any import taxes or duties on behalf of the customer or recipient. 

ORDER PROCESSING: 

• By placing an ORDER or PRE-ORDER^ with us means you are fully aware of and/or agreed to all the shipping information plus terms and conditions as listed in our website.
• Orders typically require a processing time of 3 to 5 business days. Payment will only be captured once the order has been successfully prepared for processing.
• Once your order is confirmed and payment is processed, please allow 5 - 7 business days for inventory checking and/or logistics operations. Upon the ordered item being ready in stock, the shipment will then be processed within 3 business days (except for PRE-ORDER^ since they are not yet available to ship at the moment of ordering). Orders will only be processed from Monday to Friday (excluding public holidays and bank holidays, etc)
• A confirmation email with a tracking number will be sent by us. You can then trace your shipment through the courier website accordingly. 
  
• Cancellation and Refund request of any order is strictly not allowed once the order and payment is processed and confirmed, except for the condition as per stated under our Return Policy
• Due to the complexities of international import and export documentation, as well as transaction costs, returns and refunds are not accepted once the ordered item has been shipped and/or collected by the shipping courier.

PRE-ORDER PROCESSING^: 

• PRE-ORDERS will be fulfilled on a first-come, first-served basis, as limited quantities are available. The order queue will be assigned/determined based on the date of payment settlement.
• Please be aware that ALL PRE-ORDERS are not yet ready to release at the time of ordering, please pay extra attention to the "Expected Arrival" information as per listed on each model.  
• A full refund will be issued if, for any reason, Watch Outz is unable to fulfill your PRE-ORDER when the item/model is officially launched.
• PRE-ORDER payments are to be paid in full at the time of placing the order.
• Cancellation and Refund requests of any PRE-ORDER is strictly not allowed once the order and payment are processed and confirmed.
• Due to the complexities of international import and export documentation, as well as transaction costs, returns and refunds are not accepted once the ordered item has been shipped and/or collected by the shipping courier.

SHIPPING AND TRACKING *:

Unless otherwise stated, all International shipping will be managed by FedEx, for any details referring to FedEx services coverage or tracking of packages, please visit https://www.fedex.com/en-hk/home.html.

^ For specific destinations like Canada and certain Asian Destinations (see details under "Major Asian Destinations" below), shipments may be managed by E-Express(Hong Kong Post). For further details or tracking of packages, please reach out or visit https://www.hongkongpost.hk/en/mail_tracking/index.html


Due to the ongoing challenges posed by public health crises, natural disasters, armed conflicts, and trade disputes between nations, courier and postal services across various regions and international destinations may experience severe disruptions and delays. These circumstances are beyond our or our couriers' control, but they significantly impact the timeliness and reliability of deliveries.

We urge you to anticipate potential delays in receiving your packages and to exercise patience during these challenging and unpredictable times. Your understanding is greatly appreciated as we navigate these global challenges together. Rest assured, we remain committed to providing the best possible service under the circumstances.



North America:

 
Major European Destinations:

Andorra, Austria, Belgium, Bulgaria, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Luxembourg, Monaco, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom

Less than 0.25Kg : USD45.00
Less than 0.45Kg : USD55.00 
Less than 0.65Kg : USD65.00
Less than 1Kg      : USD75.00
Less than 2Kg      : USD90.00
Less than 3Kg      : USD150.00
Less than 4Kg      : USD250.00
Less than 6Kg      : USD350.00
(Expected arrival: 8 - 14 business days) 



Gulf Cooperation Council (GCC) Members Destinations:

Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, United Arab Emirates [UAE]

Less than 0.25Kg : USD45.00
Less than 0.45Kg : USD55.00 
Less than 0.65Kg : USD65.00
Less than 1Kg      : USD75.00
Less than 2Kg      : USD90.00
Less than 3Kg      : USD150.00
Less than 4Kg      : USD250.00
Less than 6Kg      : USD350.00
(Expected arrival: 8 - 15 business days) 



Australia & New Zealand:

Less than 0.25Kg : USD45.00 
Less than 0.45Kg : USD55.00
Less than 0.65Kg : USD65.00 
Less than 1Kg      : USD75.00
Less than 2Kg      : USD95.00
Less than 3Kg      : USD155.00
Less than 4Kg      : USD195.00
Less than 6Kg      : USD265.00
(Expected arrival: 8 - 15 business days)



Major Asian Destinations:

Other International Destinations:

• FedEx Services Coverage and Availability: Please ensure to contact your local FedEx services to verify service coverage and availability in your destination before placing any orders.
• Shipping Restrictions: Kindly note that we are unable to ship to countries or international destinations that do not have standard customs clearance services provided by FedEx.
  
  Less than 0.45Kg : USD99.00 
  Less than 0.65Kg : USD135.00 
  Less than 1Kg      : USD155.00 
  Less than 2Kg      : USD255.00
  Less than 3Kg      : USD355.00
  Less than 4Kg      : USD455.00
  (Expected arrival: 15 - 25 business days) 
  
  

OTHER SHIPPING DETAILS *: 

Hong Kong and Macau(Macao)

S.F. EXPRESS (Cash On Delivery)
(Expected arrival: 2 - 5 business days)

All Hong Kong(Local) and Macau(Macao) shipping will only be managed by S.F. Express, the customer will be responsible for the shipping fee, for any details or tracking, please visit https://www.sf-express.com/hk/en/.

 



* Notes:
Ordinary Casio, Seiko, Citizen, or Orient watches with standard or regular packaging normally weigh less than 1kg per piece.

Grand Seiko, Special Edition Casio, Special Edition Seiko, Special Edition Citizen, Special Edition Orient and/or other brands of high-end watch models with heavy and/or special packaging may weigh around 1.25kg per piece or more.
 
All other watch accessories may normally weigh less than 0.25kg per piece.

All packaging units are for the sole purpose of protecting the product from damage only and should not be considered as part of the product, we are not responsible for any damage to the packaging during shipping/transit.

- The above information is for reference purposes only, the shipping fee is not included in the price(s) of each product and will be calculated at "Check Out".



CUSTOM DUTIES & ADDITIONAL SHIPPING INFORMATION:

• There is NO sales tax or VAT in Hong Kong. However, Customs or import tax duties (depending on each country’s import regulations and authorities) are subject to be charged once the item(s) reach the customer/recipient's designated countries(shipping locations). The customer/recipient who placed an order should be aware of the regulations of their own designated countries(shipping locations).
• The customer/recipient of the order/shipment is responsible for paying any related customs charges or import tax duties. Unfortunately, due to various Customs and tax regulations in various countries, we have no control over these charges and/or any delays or disputes so caused. In cases like this, the customer/recipient is responsible for handling and/or settling the issue and charges with the Authorities of your designated country(shipping location) promptly to avoid delays and additional cost/charges being incurred.
• If customer/recipient refuses to accept the shipment/ordered item due to customs and/or import tax duties of their own designated shipping country, handling fees and/or any other additional charges, and/or any unexpected delays so caused by the authorities of the designated country of the customer/recipient, and/or any other reasons initiated by the customer/recipient on their own, the customer/recipient will be fully responsible for all the expenses incurred for the return so caused, including the return shipping fees charged by the shipping agents/couriers, plus any handling and administrative fees and/or any other additional charges, etc., that is being generated by such a return situation.
• Any type of P.O. Box address is not allowed and will not be accepted for both local and international shipments. 
• We strongly advise customers to provide a shipping address where an adult is available to sign for the package, ideally the customer/recipient themselves. It is not recommended to designate a third-party collection warehouse agent as the shipping destination, as this may compromise trackability. Customers assume full responsibility for any loss or misplacement of packages once they are delivered to a third-party collection warehouse agent. Watch Outz shall bear no responsibility or liability for any losses incurred under such circumstances.
• Watch Outz will not be responsible or liable for any delays caused by customs authorities due to the customs clearance process, which may vary across different countries.
• Watch Outz will not be responsible or liable for any delays and/or service adjustments so caused by post offices, postal service provider and/or the shipping courier services provider.
• Watch Outz accepts no responsibility or liability for items that are lost or stolen after being confirmed as delivered by FedEx, postal services, or other shipping couriers to the designated shipping address provided by the customer or recipient, as documented in the official shipment tracking records.
  
• Please be advised that any request to undervalue order(s) is firmly discouraged. Furthermore, requests to declare orders as "free gift" items will not be accommodated under any circumstances.
• Watch Outz reserves the exclusive right to modify or revise its shipping policy and/or shipping fees at its sole discretion, without prior notification or public announcement.
  
• In the event of any dispute, the determination made by Watch Outz shall be regarded as final, conclusive, and binding. This applies to all matters pertaining to our services, policies, and terms of agreement. Watch Outz reserves the exclusive authority to resolve disputes in accordance with its policies, and all parties agree to accept the decision as definitive. This approach ensures consistency and fairness while also maintaining the integrity and operational standards of Watch Outz.

 

By placing any Orders and PRE-ORDERs with Watch Outz, you agree to adhere to all the above terms and conditions. 

Please review all of the above Terms and Agreements carefully before placing your order(s).


If you have any questions or concerns, please contact our customer services team for more details and assistance. Happy Shopping!

Contact Us: cs@watchoutz.com